Wholesale Trade Terms

These terms apply to all wholesale (trade) orders placed with Collectors Kingdom Ltd through our wholesale portal, by email or by message. By placing a trade order you agree to them. Retail orders are covered by our standard Terms & Conditions.

1. Trade accounts

Wholesale accounts are for established businesses with an active storefront or sales platform, such as a physical shop, an online store, or an established marketplace or live-selling account.
Every application is reviewed individually. We may ask for further details (for example a company number, VAT number or proof of trading) and may decline or close an account at our discretion.
Trade prices and stock are for your account only and must not be shared publicly.

2. Prices

All wholesale prices are shown excluding VAT. VAT is added at the current rate where it applies.
Trading card prices move quickly. Prices are confirmed on your invoice, and we will contact you before invoicing if a price has changed since you ordered.
Volume pricing and special drops apply only to the quantities and dates stated.

3. Ordering

Minimum order: £300 excluding VAT.
Orders placed through the portal are submitted for review. No payment is taken at checkout; an order is confirmed once we send your invoice.
All orders are subject to stock availability. If an item is short we will tell you and adjust the invoice.

4. Payment

Payment is by bank transfer on receipt of your invoice. All orders must be paid in full before dispatch.
Card payment is available on request; a 3% card fee is added to the invoice.
Goods remain the property of Collectors Kingdom Ltd until paid for in full.

5. Dispatch and UK delivery

Orders paid by 10am (Monday to Friday) are dispatched the same day for next-day UK delivery. We do not dispatch at weekends.
UK orders are sent tracked. Delivery is free on orders of £500 or more excluding VAT; below that, delivery is charged at cost.

6. International orders

International orders are sent with FedEx and the shipping cost is added to your invoice at cost. Alternatively you can provide your own shipping label.
International shipments travel at the buyer's risk. We are not responsible for loss, damage or delay once the parcel has been handed to the carrier.
The buyer is responsible for all import duties, taxes and customs charges in the destination country.
Where an order qualifies as an export, it may be invoiced without UK VAT. We may need you to confirm your business details, and the order must be sent on a trackable service so that we hold proof of export.

7. Pre-orders and allocations

Pre-orders are firm orders. We order stock from our suppliers on your behalf, so once a pre-order is confirmed it cannot be changed, and once the deposit is paid it cannot be cancelled or reduced.
A 25% deposit is due when your pre-order is confirmed, and we only place your allocation with our supplier once the deposit has cleared. The remaining balance is invoiced before release and must be paid in full before dispatch.
Deposits are non-refundable. If the balance is not paid within 7 days of the balance invoice, we may cancel the pre-order, keep the deposit and release the stock.
Pre-order quantities are subject to the allocation we receive from the manufacturer or distributor, which can be reduced. If your allocation is cut, we will refund or credit the deposit (and any payment) for the units we can't supply.
Pre-orders are dispatched on or just before the release date.

8. Damage, shortages and faults

Please check your delivery on arrival. Any damage, missing items or incorrect items must be reported within 24 hours of delivery, with photos of the parcel and contents, to support@collectorskingdom.co.uk.
All products are sold factory sealed and are packed with the best possible protection. Minor factory imperfections to boxes and packaging are common and are not classed as faults.
We cannot accept responsibility for the contents of sealed products, including pull rates.

9. Cancellations and returns

Once an order is confirmed (when we send your invoice), it cannot be changed.
Once an order is paid, it cannot be cancelled or changed. For pre-orders, this applies once the deposit has been paid.
If an invoice is not paid within 7 days we may cancel the order and release the stock, and we may decline future orders from that account.
Sealed trade stock is non-returnable unless it is faulty or we sent the wrong item.