RETURNS & REFUNDS
We offer returns on all our products as long as the product is sealed, in the original packaging and unused/unopened for up to 14 days after you receive it.
We may ask for pictures to verify that the product is in good condition. You will be responsible for postage costs and ensuring that the item reaches us in the same condition received
Due to the nature and popularity of the products we sell, there is a very high risk of receiving counterfeit goods so we are unable to refund on any opened products. If the item returned does not satisfy our requirements we will not accept it.
Once the product has been returned to us then we will issue a refund within 5-7 days.
ACCIDENTAL ORDER/CANCEL ORDER
If you have made an accidental order or need to cancel an order, contact us as soon as possible.
If we haven't dispatched the item then we can cancel the order and refund to your account.
If we have dispatched the item you will need to return the goods to us via the returns policy.
SHIPPING
We deliver to addresses in the United Kingdom. All orders are sent tracked with Royal Mail or DPD, and shipping is charged per order, not per item.
Standard £4.49, usually 2–3 working days after dispatch.
Express £4.95, usually 1–2 working days after dispatch.
Free Express delivery on orders of £100 or more.
Orders placed before 10am, Monday to Friday, are dispatched the same day. Orders placed after 10am are dispatched the next working day. We don't dispatch at weekends or on bank holidays, so orders placed then go out the next working day.
During new releases and other busy periods, dispatch may take a little longer, but we'll always get your order out as quickly as we can.
Please check your delivery address carefully at checkout. We can't be held responsible for orders sent to an incorrect address you've given us. Read our full shipping policy.
MY ORDER HASN'T ARRIVED
Please check your dispatch email and use the tracking link to see where your parcel is with Royal Mail or DPD.
If your tracking hasn't updated, or your parcel hasn't arrived within 5 working days of the expected date, email us at support@collectorskingdom.co.uk. We'll open an investigation with the carrier, and if your parcel is confirmed lost we'll send a replacement or give you a full refund.
MY ITEM IS DAMAGED
We pack every order carefully to keep it as safe as possible in transit. Sealed trading card products are mass-produced, and minor factory imperfections such as small dents, scuffs or loose shrink wrap are normal and aren't counted as damage.
If your parcel arrives damaged, please contact us within 24 hours of delivery. Send photos showing the outer packaging, the shipping label and any damage to the items. We need these photos to make a claim with the carrier, and we'll then arrange a replacement or refund. This doesn't affect your statutory rights.
PAYMENT OPTIONS
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
We also accept payments through popular digital wallets such as PayPal, Apple Pay, and Google Pay.
For added flexibility, we support Buy Now, Pay Later options like Clearpay and Klarna.
No matter how you choose to pay, you can shop with confidence knowing your transactions are secure and your payment preferences are accommodated!
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Fast Delivery
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Curated Finds
Discover unique collectibles worth adding to your collection.
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True Authenticity
Every item is carefully sourced for genuine collectors.
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Collector Rewards
Enjoy exclusive perks made for dedicated collectors.
