FAQS

We offer returns on all our products as long as the product is sealed, in the original packaging and unused/unopened for up to 14 days after you receive it.

We may ask for pictures to verify that the product is in good condition. You will be responsible for postage costs and ensuring that the item reaches us in the same condition received

Due to the nature and popularity of the products we sell, there is a very high risk of receiving counterfeit goods so we are unable to refund on any opened products. If the item returned does not satisfy our requirements we will not accept it.

Once the product has been returned to us then we will issue a refund within 5-7 days.

If you have made an accidental order or need to cancel an order, contact us as soon as possible.

If we haven't dispatched the item then we can cancel the order and refund to your account.

If we have dispatched the item you will need to return the goods to us via the returns policy.

Our shipping costs are calculated at checkout and will depend on the order amount, not per item.

To qualify for free shipping, the following order amount applies:

• Over £100

Due to our small team, we have a cut off time of 10am (Weekdays) and 8am (Saturday) for same day dispatch.

If you place your order before cut-off, we will package your item and dispatch within the same day. Any orders received after this will be dispatched next business day.

Any orders placed on Sundays or bank holidays will be dispatched next business day. 

If your order hasn't arrived when you expected please check your order confirmation and dispatch notification. 

If tracking is available then check with the courier.

At busy times, such as holidays, delivery times may take longer than expected

We try to ensure that every item we handle is packaged safely and can arrive undamaged, sadly though once the item leaves our warehouse it is beyond our control.

If your item arrives damaged, please take as many photos of the box/package which shows the shipping label and any damage to the item. (Without this we won't be able to raise a claim with the shipping company)

Then contact us either on our website or via email and we will look to resolve this

We accept the following payment methods:

- PayPal

- Visa

- Visa Debit

- Mastercard

- American Express

- Apple Pay