Shipping policy

Shipping Policy

Where we deliver
We currently deliver to addresses in the United Kingdom only. For international shipments please reach out to support@collectorskingdom.co.uk.

Dispatch times
Orders placed before 10am, Monday to Friday, are packed and dispatched the same day. Orders placed after 10am are dispatched the next working day.

We don't dispatch at weekends or on bank holidays. Orders placed then are dispatched the next working day.

During new releases and other busy periods, dispatch may take a little longer, but we'll always get your order out as quickly as we can.

Pre-orders
If your order contains both pre-order and in-stock items, we'll send everything together when the pre-order item is released, unless you contact us to ask for it to be split - additional shipping charges may be applicable.

Tracking
Once your order has been dispatched, you'll get an email with your tracking details.

Delayed or missing parcels
If your tracking hasn't updated, or your parcel hasn't arrived within 5 working days of the expected date, email us at support@collectorskingdom.co.uk. We'll open an investigation with the carrier. If the carrier confirms your parcel is lost, we'll send a replacement or give you a full refund.

Packaging and product condition
We pack every order carefully, using protective packaging chosen to keep sealed products as safe as possible in transit.

Please note that sealed trading card products are mass-produced. Many leave the factory with minor imperfections, such as small dents, scuffs, creases, loose or uneven shrink wrap, or slight printing marks. These are normal for these products and aren't counted as damage or a fault.

We can't guarantee that items will arrive in mint or collector-grade condition.

Damaged parcels
If your parcel arrives damaged, please contact us within 24 hours of delivery. Send photos showing the outer packaging, the shipping label and any damage to the items. This doesn't affect your statutory rights.

Delivery address
Please check your delivery address carefully at checkout. We can't be held responsible for orders sent to an incorrect address you've given us. If you notice a mistake, email us straight away. If your order hasn't been dispatched yet, we'll update the address for you.

Changes and cancellations
If you need to change or cancel your order, contact us as soon as possible. Once an order has been dispatched, it can't be cancelled and will need to be returned under our Refund Policy.

Delivery options and costs

Shipping is charged per order, not per item, and the total is shown at checkout before you pay. All orders are sent tracked with Royal Mail / DPD.

Questions
For any questions about delivery, email support@collectorskingdom.co.uk.